Mobile ID Email Support Contact Form — IDEMIA
Mobile ID
ID Verify App
FAQs
Support
Mobile ID App
Proctor ID App
Contact
Mobile ID
ID Verify App
FAQs
Support
Mobile ID App
Proctor ID App
Contact
Email Support for Mobile ID
Use the form below to contact us by email:
Reason
*
Please select the reason for contacting us
Problem with Selfie
Problem with scanning ID
Did not receive SMS Text
Link in SMS is not working
App crashing or freezing
App returns error
Mobile ID Picture or data not updating
Something else
State
*
Which state is your Mobile ID from?
AZ
DE
IA
MS
NY
Other
Name
*
Please spell your last name exactly as on your DL
First Name
Last Name
Email address
*
Please enter your valid email address
Phone
*
Please enter your area code and phone number
(###)
###
####
Phone Make & Model
*
What is your phone's make and model?
Phone OS and Version
*
What is the OS and OS version of your phone?
Message
*
How can we help you?
Additional Information
Providing this could help expedite our response
Verify App version
Found at the bottom of the App's main menu
Cellular or WiFi
Are you on Cellular or WiFi?
I'm using WiFi at home
I'm using WiFi at work
I'm on Cellular, not WiFi
Cellular/WiFi Signal Strength
What is the strength of your Cellular/WiFi signal?
Full (4 bars)
3/4 (3 bars)
1/2 (2 bars)
1/4 (1 bar)
Very weak
Cellular Service Provider
Who is your cellular service provider?
Error Code
What is the error code appearing on the App?
Exact Date and Time of Error
Exact date and time of error including Time Zone
Thank you! Your request has been submitted.
